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Dr McGrann & PartnersBeech Tree Surgery, Selby |
Click here to download information regarding how to arrange to make appointments 'On Line'
Click here to download details of times when doctors normally work
The Department of Health currently set us a target of ensuring patients can see a health professional within 24 hours and a GP (not necessarily a GP of the patients choice) within 48 hours. In order to help us achieve this we run an appointment only system at all our surgeries. Our team of receptionists are here to assist you, and will give you any help they can.
Unfortunately, it is not possible to run surgeries to exact schedules (urgent problems may need to be fitted in etc); our receptionists will let you know if there is any undue delay. We try to keep these to a minimum.
If you feel you require an appointment longer than the usual 10 minutes please ask our receptionist who will be glad to help you. As a general rule, it is best to deal with only one problem during one appointment.
When making your appointment the receptionist will ask you the nature of the problem, this is intended to ensure that an appointment can be made for you with the most appropriate clinician. In asking this question the receptionist is in no way 'being nosey' but is trying to determine the most suitable person for you to see at the earliest possible opportunity. This could be a doctor, a health visitor or a practice nurse.
From September 2006 we will be helping with the training of medical students from the Hull-York Medical School (HYMS). You are most likely to encounter medical students if you attend our main surgery in Selby and have an appointment with either Dr Jackson, Dr Scott or Dr Williams.
Morning surgeries tend to run from 8.30 - 11.00 am with evening surgeries usually running from 4.00 - 6.00 pm. In addition, there are also a number a early afternoon surgeries that run on a number of days during the week.
Surgeries are subject to change due to holidays, sickness, teaching requirements, 'Out of Hours' cover etc
If you cannot keep your appointment for any reason, please let us know, it can then be offered to someone else.
Click here to download details of times when doctors normally work
Beech Tree Surgery, Selby
We have in excess of 10,600 patients using our main surgery in Selby. Our appointment system is structured in such a way as to give as much flexibility for patients as we can realistically provide.
Of the appointments available to see either a doctor or a nurse, approximately 30% are available up to 7 days in advance, a further 30% are available within 24 hours, the remaining appointments are available ONLY on the day.
Appointments are all computerised and are released automatically at certain times
Carlton & Riccall Branch Surgeries
These are smaller surgeries serving a smaller population. Appointments at these sites can be pre-booked up to 4 weeks in advance. There are also a small number of protected appointments that are available on the day for 'Urgent' medical problems.
Please only ask for an urgent appointment if your problem really is medically urgent.
Telephone Advice
The GP or Nurse will be able to answer questions
you may have relating to medication, minor illness etc, this may save you a
visit to the surgery. If the clinician feels you need to be seen
then they will arrange an appointment for you with the most appropriate clinician.
If you need advice from a GP or Nurse you should telephone the surgery you usually attend before 10.30 each weekday. A receptionist will then take your details and a clinician will call you back. Your call will be returned as soon as possible, this may be after 11.00 am at the end of morning surgery.
Home Visits
If you need a home visit because you are too ill to come to the surgery, please
telephone the appropriate surgery before 10.30 am if possible.
Home visits take up a lot more of a GP's time than an appointment in surgery, so we would ask you to bear this in mind when requesting one. Generally it is not detrimental to bring a child to surgery with a temperature or a rash, and you may be asked to do this.
Please help us by
coming in to surgery whenever possible.
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